Refund and Return Policy for Black Hawk Visions
Last Updated: July 10th, 2024
At Black Hawk Visions, we strive to provide high-quality products and services. We want you to be satisfied with your purchase. Please read this refund and return policy carefully before making a purchase.
- Digital Products (eBooks, Online Courses, and Newsletters)
Due to the nature of digital products, we generally do not offer refunds or returns on purchases of eBooks, online courses, or newsletter subscriptions once they have been accessed or downloaded. However, we consider refund requests on a case-by-case basis.
- Physical Products
For physical products (if applicable):
a) Returns: You may return unused, unopened items within 30 days of delivery for a full refund of the purchase price, minus shipping costs.
b) Damaged or Defective Items: If you receive a damaged or defective item, don’t hesitate to get in touch with us within 7 days of receipt. We will replace the item or provide a full refund, including shipping costs.
- Refund and Return Eligibility
Refund and return requests will be considered under the following circumstances:
a) Technical Issues: If you experience technical difficulties that prevent you from accessing or using our digital products, and our support team is unable to resolve the issue within a reasonable time frame.
b) Content Significantly Different from Description: If the content of an eBook, online course, or physical product is substantially different from what was described at the time of purchase.
c) Duplicate Purchase: If you accidentally purchased the same product twice.
d) Physical Products: As described in section 2.
- Refund and Return Request Process
To request a refund or return:
a) For digital products, Contact our support team at [email protected] within 14 days of your purchase or within 30 days for physical products.
b) Provide your order number and a detailed explanation of why you’re requesting a refund or return.
c) For physical product returns, we will provide you with return shipping instructions.
d) Our team will review your request and respond within 5 business days.
- Approval of Refunds and Returns
If your refund or return request is approved:
a) For one-time digital purchases, we will issue a full refund using your original payment method.
b) For subscription services, we will issue a prorated refund for the unused portion of your current billing cycle.
c) For physical products, we will issue a full refund, minus original shipping costs, once we receive the returned item in its original condition.
- Denied Refunds and Returns
Refund and return requests may be denied if:
a) The request is made outside the specified timeframes.
b) You have accessed a significant portion of an online course or eBook.
c) The physical product has been used or is not in its original condition.
d) You have violated our Terms of Service.
- Cancellation of Recurring Subscriptions
You may cancel a recurring subscription at any time. Cancellations will take effect at the end of your current billing cycle. No refunds will be issued for the unused portion of the current billing cycle.
- Return Shipping
For returns of physical products, the customer is responsible for return shipping costs unless the item received was incorrect or defective.
- Changes to This Policy
We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting to our website.
- Contact Us
If you have any questions about this Refund and Return Policy, please get in touch with us at:
Black Hawk Visions
c/o Ranmon Inc.
111 S. Texas St
Silver City, NM 88061
Email: [email protected]
By purchasing on our website, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.
